Effective Date: 1st March 2026
Welcome to Chioma’s Closet ("we," "our," or "us"). Your privacy is important to us and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website: https://chiomascloset.com and when you interact with us through other channels such as Instagram and WhatsApp.
By using our website or placing an order with us, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with our website or place an order, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment information (processed securely via third-party providers)
b. Non-Personal Information
We may also collect non-identifiable information including:
- Browser type
- IP address
- Device information
- Pages visited and time spent on our site
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookie settings through your browser.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you about your purchases or inquiries
- Provide customer support
- Send promotional emails and updates (only if you opt-in)
- Improve our website, services, and customer experience
- Prevent fraudulent transactions and enhance security
3. Orders via Instagram and WhatsApp
We may allow customers to place orders or make inquiries through platforms such as Instagram and WhatsApp.
When you engage with us on these platforms:
- We may collect your name, username/handle, phone number, delivery address, and order details
- Conversations may be stored for record-keeping, customer service, and dispute resolution
- Payment may be completed via secure third-party payment providers
Please note that Instagram and WhatsApp are third-party platforms, and your interactions on those platforms are also governed by their respective privacy policies.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Payment processors to securely complete transactions
- Delivery and logistics partners to fulfill orders
- Service providers who assist in website operations (e.g., hosting, analytics, email services)
- Legal authorities if required by law or to protect our rights
5. International Data Processing
As an e-commerce business serving customers globally, your information may be transferred to and processed in countries outside your country of residence.
We take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws, including but not limited to the Nigeria Data Protection Regulation (NDPR) and, where applicable, the General Data Protection Regulation (GDPR).
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.
7. Your Rights and Choices
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Withdraw consent where processing is based on consent
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website and social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Children's Privacy
Our services are not directed to individuals under the age of 13 and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: Chioma’s Closet Email: info@chiomascloset.com
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with applicable laws, including those of the Federal Republic of Nigeria, without prejudice to the rights of users under other applicable international data protection laws.