Orders & Payments:

What payment methods do you accept?

We accept major debit and credit cards, secure online payment options available at checkout, and payment transfers from Nigerian banks. Payments are processed in your local currency where applicable.

Can I place an order internationally? Yes, we ship worldwide. Shipping rates and delivery timelines will be calculated at checkout based on your location.

Will I be charged customs or duties? International orders may be subject to customs duties and taxes, which are determined by your local authorities. These charges are the responsibility of the customer.

 

Shipping & Delivery:

How long will my order take to arrive?

Delivery timelines vary depending on your location and an estimated time of arrival will be shared with you once your order has been processed.

Do you offer same-day delivery in Lagos? Same-day delivery may be available for select items. Please contact us directly before placing your order to confirm availability.

 How can I track my order? Once your order has been processed, you’ll receive a confirmation email with tracking details (where applicable).

 

Products & Availability:

Are all items ready to ship?

As a curated platform working with multiple brands, some items are ready to ship while others may be made-to-order. This will be indicated on the product page.

Do you restock sold-out items?

Some pieces are limited and may not be restocked. However, you can contact us to check if a reorder is possible with the designer.

Are your items authentic?

Absolutely. Every piece on Chioma’s Closet is sourced directly from verified designers and brands we work closely with as well as Pre-Loved Designer pieces straight from Chioma Ikokwu’s Closet.

Returns & Exchanges:

Do you offer refunds?

All sales are final. We do not offer refunds. Do you accept exchanges? Exchanges may be considered on a case-by-case basis for sizing issues, subject to availability. Requests must be made within 24 hours of delivery.

What if I receive a faulty or incorrect item?

Please contact us within 48 hours of delivery with clear photos. We will review and resolve this promptly, which may include a replacement or store credit where applicable.

 

Sizing & Fit:

Can I request custom sizing?

For select brands, custom sizing may be available. Please contact us before placing your order to confirm.

 

General Enquiries:

Do you work with new or emerging brands?

Yes, we’re always open to discovering new designers that align with our brand values. You can reach out to us via email or our contact page on or website for collaboration enquiries.

Can I stock my brand with Chioma’s Closet?

We work with a curated selection of brands online. If you’re interested, please get in touch and we’ll share next steps. 

How can I contact you?

You can reach us via email - info@chiomascloset.com or direct message on Instagram, and our team will be happy to assist you.